Privacy Policy

Last Updated: March 1, 2026

1. Introduction

Prime Dubai Movers ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website primedubaimovers.com, use our services, or interact with us through any channel.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

Full name and contact details (email address, phone number)
Moving origin and destination addresses
Property type and size details
Preferred moving dates and scheduling information
Special requirements or notes about your move
Payment information for completed services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on each page
Referring website URLs
Geographic location data

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our moving services
Process and respond to your quote requests and inquiries
Communicate with you about your move, including confirmations and updates
Improve our website, services, and customer experience
Send promotional communications (with your consent)
Comply with legal obligations and protect our rights
Analyze usage patterns to enhance our digital presence

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our website and services (e.g., payment processors, IT support)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect the rights, property, or safety of Prime Dubai Movers, our customers, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website. We use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage and performance
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Object to or restrict the processing of your data
Withdraw consent for marketing communications at any time
Request data portability in a commonly used format

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Quote request data is retained for up to 12 months. Completed service records are retained for up to 7 years in accordance with UAE commercial regulations.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media platforms, and review sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: primedubaimovers.com@gmail.com
Phone: +971 56 104 6146
Address: Dubai, United Arab Emirates